Amazon's help page has enough information to answer your questions about the service. However, you may need to contact an Amazon representative to resolve problems with your new Amazon Echo Dot ...

We might earn a commission if you make a purchase through one of the links. The McClatchy Commerce Content team, which is independent from our newsroom, oversees this content. When I started testing ...

Customers expect to be able to use chat when they reach out for help. Here’s how to get it right This vendor-written tech primer has been edited by Network World to eliminate product promotion, but ...

As video chat continues to become a staple in both personal and business communications, customer service is no exception. Following COVID-19 shelter-in-place orders, companies quickly adopted and ...

It’s no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family, so it’s no wonder many want to interact with ...

In the bustling world of business, customer support is an unsung hero that keeps the wheels turning and users smiling. As head of customer support, you're constantly balancing the need for ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Jul 06, 2018, 03:07pm EDT May 15, 2019, 05:14pm EDT This ...

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product ...

Airline JetBlue added a chat feature to its app that lets travelers contact customer service directly. The chat keeps a record of prior online interactions between customers and airline employees, ...

As financial services become increasingly digital, customer interactions are often limited to mobile apps, chat support, and transactional communication. While this has made borrowing faster and more ...